ERDAS-Net System ID Utility

ERDAS Software Maintenance (SWM) is a comprehensive support program available to all customers on a yearly subscription basis.

ERDAS Software Maintenance provides quick, thorough assistance to specific issues, involving you in the process. SWM includes:
• Software upgrades. Automatic upgrades are part of the SWM program, ensuring you have the most up-to-date version of your ERDAS software. Software updates are released in the form of fixes, services packs and full releases. When a new version of a product is released, it is delivered to customers with current SWM contracts via Internet download. Service packs are delivered via Internet download. Licenses must be under SWM to transfer to another machine or platform of equal value. In other situations, licenses may be transferred for a fee. Currently, major releases occur each Fall and minor releases in Spring (these release dates are subject to change at any time).
• Technical Support. ERDAS has an industry-leading technical support team dedicated to assisting customers with issues related to the operation of our solutions. Technical support can assist with installation, licensing and configuration, as well as helping to resolve technical issues you encounter. Every technical support engineer has access to a team of ERDAS technology experts from both a functional and technical perspective.
• Support Log-in. With SWM, you are granted permission to the special SWM section of our website, which includes:
- Online self-licensing (immediate delivery of licenses via email)
- Downloadable software enhancements between official releases
- Technical support requests
- Knowledgebase searches
- Online account management with:
-- Full listing of products owned
-- Ability to add employees and set their privileges
- One no-charge license system ID change per year